Refund Policy
1. Introduction
- Welcome to the Refund Policy page for Kajaria Tiles Website.
- This Refund Policy governs the terms and conditions for refunds related to purchases made on the Website.
2. Eligibility for Refunds
- Refunds may be issued under the following circumstances:
- Product Defects: If the product received is defective or damaged, customers may be eligible for a refund.
- Order Cancellation: Customers may request a refund if they cancel their order before it has been shipped.
- Incorrect Orders: If an incorrect product is delivered, customers may be eligible for a refund or replacement.
- Dissatisfaction: In cases of customer dissatisfaction, refunds may be considered on a case-by-case basis.
3. Refund Process
- Customers must contact Kajaria Tiles Customer Support within [30 days] of receiving the product to request a refund.
- To initiate the refund process, customers may be required to provide proof of purchase and details about the reason for the refund request.
- Refunds will be issued using the original method of payment within [3 days] of approval.
4. Non-Refundable Items
- Certain items may not be eligible for refunds, including:
- Clearance or Sale Items: Clearance or sale items are final sale and cannot be refunded.
- Customized Products: Products that have been customized or personalized may not be eligible for refunds.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
5. Return Shipping
- Customers may be responsible for return shipping costs unless the return is due to a product defect or an error on the part of Kajaria Tiles.
- Return shipping instructions will be provided by Kajaria Tiles Customer Support upon approval of the refund request.
6. Refund Exceptions
- Kajaria Tiles reserves the right to refuse refunds in the following situations:
- Abuse of Refund Policy: Refunds requested in violation of this policy may be denied.
- Unauthorized Returns: Returns made without prior authorization from Kajaria Tiles may not be eligible for refunds.
7. Contact Information
- If you have any questions about our refund policy, please contact us via email at contact@kajariatiles.co.in.
8. Changes to This Refund Policy
- Kajaria Tiles reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website.